Colleges and Universities » Institute for Research on Labor and Employment (IR
The Institute of Industrial Relations is an inter-disciplinary research institute located at the University of California, Berkeley. It supports faculty teaching, research and community service, and sponsors several community programs that focus on labor-management cooperation. It also houses a research library that is open to the public.
IIR, UC Berkeley IIR, Industrial Relations, Labor Relations, Organizational Behavior, Work and Technology, Labor Research, Library and Information Resources, California Public Sector Labor Relations, Labor Economics, Labor-Management Cooperation
http://violet.berkeley.edu/~iir/
Boston » Dalbar - The Measurement of Success
Dalbar develops standards for, and provides research, ratings, and rankings of intangible factors to the mutual fund, broker/dealer, life insurance, property and casualty, and managed account industries. They include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial-professional ratings.
dalbar, dalbarinc, financial services, customer service, sqm, webmonitor, hyperadoption, balanced scorecard, service, quality, measurement, market, research, mutual fund, insurance, annuity, property, casualty, life, management
http://www.dalbarinc.com/
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